Delivery Information  

Please note: Shipping in Sydney is $6.95 per 25kg

Shipping rest of Australia is $6.95 per 5kg. Extra shipping may be incurred for orders over 5kg

Due to the current COVID-19 restrictions, some orders may be delayed. If your order is urgent, please get in touch with our customer service team - [email protected] :) 

Shipping Costs

Shipping to Sydney is $12.95 per 25kg with Australia Post whilst all other areas are calculated at checkout once an account has been created. Shipping to Canberra, Melbourne CBD, Brisbane CBD and the Gold Coast starts from $12.95, however this may vary based on order weight.  Please note, additional shipping charges may.

These shipping rates are indicative and may change if your specific delivery fees are different. Regional Areas and Northern Territory extra fees may apply.

Time before Dispatch

Packages are generally dispatched within 1-2 business days after receipt of payment. During busy times of the year like Christmas, Valentines and Easter this may be 3-4 business days. If your order is urgent please make sure you add in the date you need it when so that we can prioritise it. 

Click and Collect orders also require a 1-2 day processing time. Please call the warehouse before collecting the order to ensure it is ready. 

Orders are delivered by Fastway Couriers, Australia Post or TNT. Every package is given a tracking ID, that can be easily tracked online via the website. Any online order placed between Friday to Sunday 11:59pm, will be attended to the following Monday as per our regular warehouse operational hours. The following delivery time frames apply:

Delivery Times

The below delivery times are indicative and are business days. To calculate your estimated delivery date, you need to add 1-2 days to your order date and then the time to your destination, as listed below on top.

  • 1-2 business day delivery: Sydney, Albury, Canberra, Newcastle, Wollongong, Southern Tablelands, Blue Mountains, Gosford, Erina, Wyong, Nowra, Kiama, Hunter Valley, Port Macquarie, Coffs Harbour, Northern Rivers

  • 3 business day delivery: Melbourne, Gold Coast, Brisbane.

  • 3 - 5 business day delivery: Rest of NSW, Adelaide, Geelong, Bendigo, Toowoomba, Sunshine Coast, Wide Bay, Capricorn Coast, Mackay  

  • 3 - 5 business day delivery: Tasmania 

  • 4 - 5 business day delivery: Rest of VIC and QLD

  • 4 -5 business day delivery: Perth, Rest of Australia with Aus Post; 7 - 10 working days with Fastway. 

*An additional shipping fee  and time frame may be required for rural destinations or for large orders.

*We do not guarantee delivery times and we do not offer refunds for orders that arrive late, however every effort is taken to ensure that we get your order dispatched as early as possible. 

Priority Status

Need your order urgently? When checking out you can select the 'Priority Status'' option. There is a $7.95 fee and this ensures that your order gets put to the top of the queue and dealt with first by our customer service team. If your order is placed before 2pm and all items are in stock then it will be dispatched the same day. If anything is out of stock you will be contacted immediately. 

Warehouse Pickup

If you would prefer to pickup your order directly from the warehouse, simply elect to 'Click and Collect' when checking out online. 

The warehouse is open Monday to Friday 9am to 5pm, Saturday 9am to 1pm, to pick up orders made online, however it is advisable to call before attempting to pickup, to ensure your order is ready. If you'd like to browse then the warehouse is open Monday to Friday from 9am to 5pm and Saturday from 9am to 1pm. 

The address is 27 Norman St, Peakhurst, Sydney. 

Broken or damaged Items 

DO NOT SIGN WITH COURIER UNTIL YOU HAVE CHECKED ALL GOODS ARE NOT DAMAGED. If there are any damaged goods, send the package back to us and we will replace any damaged goods. If you sign, the goods become your responsibility and we will not replace any damaged or broken items.

Leaving Goods Without Signature

If you instruct Amber Road to deliver goods without your signature, you take full responsibility for the condition of the goods. Amber Road will not take responsibility for the condition of your goods. 

Shipping And Handling Fees.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Wholesale Customers

Wholesale customers are required to pay the full cost of shipping. You will be contacted by Amber Road if the shipping is over the flat fee that has been charged.